Carrière chez Future-Shape

We are looking forward to onboard a Manager (m/f/d) Customer Service

Your responsibilities

• You attract potential customers by providing technical and commercial answers to product and service questions and by providing further information about our other products and services.
• In the ERP/CRM system, you open new customer accounts and update the account information of existing customers.
• You create and update quotes, including customer quote tracking. This requires inter alia planning activities and the handling of layouts and construction drawings.
• Based on the customer information and needs you collect and analyze, you create product or service reports and recommend potential products and services to our management.
• You help to prepare and are present at trade shows or exhibitions.

Your profile

• Professional experience in the area of Customer Service or Sales in electronics or comparable technology of more than 5 years
• You are experienced in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multitasking.
• Very good understanding of technical processes for hardware and software installation
• Strong communication skills
• Language skills in German, English and ideally French or other third language
• Good knowledge of common MS-Office applications and ERP/CRM Systems
• Flexibility, initiative, team spirit and reliability

Your new employer Future-Shape
The main product is SensFloor®, a large area floor sensor system that offers a wide range of applications in health care, retail, security and multimedia. Through intelligent analysis algorithms and self-learning systems, meaningful activity profiles for Ambient Assisted Living (AAL) and Internet of Things (IoT) applications can be obtained from the high-resolution SensFloor data.

We are pioneers! Innovative, enthusiastic and growing strongly. We are partners for our customers. We create an atmosphere in which we can all be successful, as well as a culture that makes it possible to share ideas, develop skills and shape careers individually. Of course, we offer a good salary and other attractive benefits.

Your application
Are you interested in this position? We look forward to receiving your online-application, directly by e-mail at [email protected]
If you have any questions, please feel free to contact us for more information about this position.

We are currently recruiting a Software Developer to support our team in Höhenkirchen-Siegertsbrunn.

Your responsibilities
You undertake a large variety of tasks in the field of software development, from feasibility check up to concept development and project realisation with the help of future-oriented technologies. In this process, you are responsible for the time and cost management as well as the qualitative execution of all project and development assignments.

• Software development from specification, through realisation and up to implementation
• Maintenance, further development and optimisation of existing software components
• Team-oriented project work, full autonomy on specific tasks, depending on the scope and complexity of the projects
• Analysis, evaluation and adaptation to the client and project requirements
• Creation, implementation and evaluation of tests
• Database maintenance and documentationn

Your profile
Software development means to you an independent and solution-oriented work with the ability to see the big picture. Analytical thinking and good comprehension skills are among your strength, just as a self-confident attitude. Technically, you have particularly good programming knowledge.

• You have completed your studies in the field of Computer Science, Mathematics, electrical engineering or another relevant discipline.
• Skills in the following domains are an advantage:
  o    Real-time data processing
  o    Development for systems with limited resources, like Raspberry Pi
  o    Node.js, Express, socket.io
  o    Javascript, HTML, CSS
  o    Visualisation in Browser (HTML5 Canvas, d3.js, three.js)
  o    Database systems
• Experience with git, continuous integration, automatic / remote deployment and remote maintenance.

Your new employer Future-Shape
SensFloor® is a worldwide unique sensor system which is installed indoor on large surfaces and enables the tracking of persons in a room. The system offers a wide variety of potential applications in the fields of healthcare, rehabilitation, retail, security and multimedia. Based on intensive research and development activities within this highly interdisciplinary sector, Future-shape has acquired many years of experience in science of materials, sensor technology, radio systems and integration in home automation, alarm and nurse call systems. Through smart analysis algorithms, it is possible to extract consistent and significant activity profiles and gait patterns from high resolution SensFloor data. For this purpose, we also use approaches like artificial neural networks, Deep Learning and IoT.

Flat hierarchies, an open working atmosphere and opportunities for further development are natural for us. A nice team and a modern workplace are expecting you in Munich, one of the biggest innovation locations in Germany!

Your application
Are you interested in this position? We look forward to receiving your online-application, directly by e-mail at [email protected]
If you have any questions, please feel free to contact us for more information about this position.

We are currently recruiting an IT Specialist (m/f/d) Expert Level Support for our team in Höhenkirchen-Siegertsbrunn.

Assignment

• 2nd and 3rd level support for our customers
• Analysis and solution of incidents, autonomously or in co-operation with our development team
• Setup and supervision of a ticketing system and of an online support knowledge base
• Regular inspection of our customer installations through remote maintenance to prevent incidents

Demands

• University degree in computer science / information technology or a comparable apprenticeship or professional experience in the IT area
• Good communication skills in German and English (B1) and professional dealing with users and clients
• Experience with embedded systems (Raspberry Pi or similar)
• Good knowledge in the area of Linux, HTML and Java Script
• Experience in the domains of databases, IT networks and cloud based systems

Your new employer Future-Shape

The main product is SensFloor®, a large area floor sensor system that offers a wide range of applications in health care, retail, security and multimedia. Through intelligent analysis algorithms and self-learning systems, meaningful activity profiles for Ambient Assisted Living (AAL) and Internet of Things (IoT) applications can be obtained from the high-resolution SensFloor data.

We are pioneers! Innovative, enthusiastic and growing strongly. We are partners for our customers. We create an atmosphere in which we can all be successful, as well as a culture that makes it possible to share ideas, develop skills and shape careers individually. Of course, we offer a good salary and other attractive benefits.

Your application
Are you interested in this position? We look forward to receiving your online-application, directly by e-mail at [email protected]
If you have any questions, please feel free to contact us for more information about this position.